Payments & Orders
What payment methods do you accept?
We accept iDEAL, credit cards, PayPal and Klarna
How do i order?
1. Browse Products: Explore our range of natural products on our website.
2. Select Items: Choose your desired items and add them to your cart.
3. Checkout: Proceed to checkout, enter your shipping address, and choose your payment method.
4. Confirmation: Once your order is placed, you'll receive a confirmation email.
5. Sit Back: Sit back and relax while your natural goodies are on their way!
For any assistance, feel free to contact our customer service. We're here to help. Happy shopping!
How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping times range from 3-7 business days domestically and 7-14 business days internationally.
Can I return or exchange a product?
Yes, we offer a return and exchange policy. Please refer to our Returns & Exchanges page for more information.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping rates and times may vary depending on the destination.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
Can i cancel my order?
Once an order is placed, it cannot be cancelled. If there is an issue, please contact us immediately.
My order says it has been deliverd but i can't find it, Can you help?
If your order has been marked as delivered but you can't locate your package, first check with your neighbors or verify the shipping address you provided. If you still can't find it, please contact us immediately, and we'll assist you in resolving the issue.
Can you help with a damaged product?
If your product arrives damaged, please send an email to customer service with a photo of the damaged item. If it meets our criteria, we will send a replacement. NO REFUNDS will be issued.
How do i make an account?
To create an account, navigate to the menu and click on 'Account'. Then, follow the steps provided.
I forgot my password, What should i do?
If you've forgotten your password, go to the sign-up page and click on 'Forgot Password'. You'll receive an email to reset it.
Where can i buy Zaian nature?
For now, you can only purchase Zaian Nature products on our website.
How can I contact Zaian nature customer service Team?
You can reach our customer support team via email at [info@zaiannature.com] or through our Contact Us page on the website.
Product Questions
Are all Zaian nature products clean?
All Zaian Nature products are clean, meaning no unnatural ingredients were used in their making.
Are all Zaian nature products safe to use during pregnancy?
All Zaian Nature products are safe to use during pregnancy. However, please read the product descriptions first, as some products may have usage recommendations. Overall, they are considered safe for use.
Do you test products on animals?
No, we do not test anything on animals.
Where are the products made and formulated?
Is alcohol used in any of the products?
No, We are a company that exclusively sells natural products, so alcohol will never be used in our products.
Shipping
Shipping
Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping times range from 3-7 business days domestically and 7-14 business days internationally.
International shipping
International shipping times may vary, typically ranging from 7 to 14 business days. However, delays are possible, and you will be notified via email if there are any delays beyond this timeframe.
Please note that shipping costs may vary depending on your location, and prices may be higher due to your geographic location.
Shipping Disruptions
If there are any issues with your package, Zaian Nature will investigate and ensure that you receive your package promptly.
Order tracking
You can track your order at any time using the tracking link provided in your email.